Customer Service that will Exceed Your Expectations!
We take great pride in offering “off-the-chart” services. The following are some of the great things that we offer to best serve you and to help you stay in good graces with your loved ones without interfering with your busy schedule:
- We are open virtually 7 days a week. We’re actually in the store on Tuesdays through Saturdays, but we’re also at your disposal 24/7 by appointment. Don’t hesitate to call us if you need us outside of our regular business hours. That’s right, we are here when you need us!
- We offer FREE jewelry delivery for those last minute surprises!
- We offer private appointments – yes, we’ll open the store just for you!
- We offer a Wish List service – let us keep track of just what he/she needs for every occasion and we’ll keep you out of the proverbial ‘dog house’.
- Always FREE jewelry cleaning and inspection.
- Always FREE gift wrapping.
AND, if we haven't already thought of everything, let us know! We'll add it to the list...
In addition, here's a list of the many professional services that we gladly offer our customers:
- If you haven't had your jewelry appraised in the past 5 years, we recommend you have it documented in detail today. Most appraisals are done for the purpose of obtaining insurance coverage in the case of loss, damage or theft. However, our appraisals can be used for many different situations such as estate tax evaluation, value comparison, casualty loss, dissolution of marriage or divorce, collateral value, and bartering purposes.
- Darcy's can appraise all kinds of jewelry, diamonds, gemstones, watches, sterling flatware, and much more. Your appraisals will include testing and documentation; gem identification; grading analysis; a written value assessment for current retail, estate or liquidation purposes; a photograph of each pece for your insurance company; and a second copy of your appraisal at no charge for your records.
Buy and Sell Gold -
- If you’re going to sell your unwanted gold jewelry, now is a great time. Gold is still trading high! You could sell your gold to a random company that comes in for the weekend at a hotel, but that's just a really bad idea. Sell to a local, trusted business instead. Darcy’s is your local choice for trading in gold or other precious metals. You can make some extra cash or turn that old jewelry into new and have peace of mind that you got a phenomenal deal.
- Want to see today's rate for gold? Click Here
Concierge Services - Gift giving assistance. Inquire about or Wish List!
Consignment Service - Darcy's believes in karma. I clean, polish, advertise your item to all of my followers, taking the pressure off you, the client to sell your item at a fair price. Inquire about fees.
Custom Designs -
- You can really have some fun creating an original piece of jewelry that fits your personality. Whether it's traditional or fashion forward, the jewelry you create will be as unique as you are. You will work directly with Greg to create a sketch of your design. From that sketch Darcy’s will cast a wax model in the metal of your choice, set the diamonds and/or gemstones, and polish and finish the design. So, if you see a piece of jewelry that your like in our store, in a magazine, or in a dream - we can work together to make it your own!
Diamond Brokerage - If you have a diamond ring, pendant, or earring set, I can get it sold for cash within 48 hours! Darcy's is connected into the current market for reselling of these items. No pressure, take your time, the offer stands for 90 days!
Engagement / Wedding Jewelry Concierge -
- You’re just starting to think about that life-changing day - the day that you propose. "Where do I start? What should I buy? How much will it cost? How should I do this? Arghhhhh…" DON'T STRESS. You have nothing to worry about with Darcy’s on the job! At Darcy’s, we’re here to help you plan the world's most romantic and unforgettable proposal. And it all starts with the perfect ring and a one-on-one counseling session with Greg!
- Not only does Darcy’s care about you and your happiness, but we’re experts at it! Darcy’s has been a winner in the “Best Wedding Rings” category of the Bay Area A-List Competition for four years running – 2014, 2013, 2012, and 2011.
- You can rest assured that Darcy’s offers valuable tips and ideas on everything from how best to pop the question to ideal gifts for your wedding party. We have access to a tremendous selection of loose diamonds to choose from and an incredible array of beautiful rings that will please every discriminating taste.
- Darcy's will also be there for you on your special day. Upon your request, we will do whatever is needed to make sure each and every jewelry detail is taken care of for your wedding day. No request is too small to make your wedding perfect and we'll be there to make sure your gettin’ hitched goes off without a hitch.
Engraving - Darcy's deals with the finest hand engraver for that extra special item. Or if it's a simple item we also can machine engrave most items. Bring your item in and within 7 working days it will be completed!
Online Shopping -
Polishing - Bring in your item for a complete detailing. For items purchased through Darcy's there is never a charge. Other items there is a minimum charge of $45.00!
- Jewelry - It might be your favorite bracelet that broke this morning or an heirloom piece that was just handed down. Whatever the case, your jewelry is always the most important piece we are working on. Our experienced and trusted goldsmiths work on all precious metals and gemstones and are experts in ring sizing, diamond and gemstone setting and tightening, refinishing and plating, pearl and bead restringing and re-knotting, precision engraving, and even eyeglass frame repair.
- Watches - From an antique pocket watch overhaul to replacing batteries while you wait, Darcy's keeps you on time. We recommend your watch mechanisms be cleaned and serviced every 3 to 4 years for optimal performance. Come to Darcy's for watch battery and band replacement, Quartz tune-ups, mechanical watch repair and servicing, sizing watch bracelets, crystal replacement, and diamond bezel and dial replacement.
Shipping & Delivery - We use USPS on all our shipments, safe, secure, and Insured.
- What's more to say - It's FREE!
Watch Battery Replacement - Most watches can be done while you wait